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Assignment: Gordon scheduled 20 employees to serve 300 guests last Saturday and he was satisfied with the service level. He expects higher guest count (450 pax) this Saturday because of a nearby city-wide event.
a.) how many employees should be scheduled on coming Saturday?
b.) on Saturday, 3 employees called sick and could not report to work. Gordon tried but could not find any replacement. At the end there were 480 guests visited the restaurant and the service level was actually still up to standard. Based on this result, how many employees should he arrange for the coming Saturday when he expects only 150 guests?
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