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How many customers a day will not be served

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Reference no: EM132698524

Shoe Co builds shoes tailored to meet each individual customer's needs. Customers who visit Shoe Co can choose one or more of the following 4 custom-tailoring services. Customers receive their shoes in the mail within a week of their initial visit.

Services Time Resource Used
A - Walking Basics 12 1 attendant
B - Walking Plus 12 1 attendant
C -Running Basics 10 1 attendant
D- Running Adv 40 1 attendant

Shoe Co offers the following packages to its customers:

Pkg 1: includes only A-Walking Basics
Pkg 2: includes A-Walking Basics and B-Walking Plus
Pkg 3: includes A-Walking Basics, B-Walking Plus, and C-Running
Basics
Pkg 4: All four services

Customers visit the store at a constant rate (ignore any effects of variability) of 20 customers per day. Of these customers, 45% buy Pkg 1, 10% buy Pkg 2, 20% buy Pkg 3, and 25% buy Pkg 4. The mix does not change over the course of the day. The store operates 12 hours a day.

At the end of the spring season, Shoes anticipates an increase in the demand to 50 customers per day. A change in the mix of packages demanded is also expected: 30% of the customers ask for Pkg 1, 10% for Pkg 2, 10% for Pkg 3, and 50% for Pkg 4. The company will hire an additional attendant to help with Service A-Walking Basics.

What will be the bottleneck in the process given this new demand pattern and how many customers a day will not be served?

Reference no: EM132698524

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