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A telephone call center uses four customer service representatives (CSRs) during the 10:30 a.m. to 11:00 a.m. time period. The standard service rate is 3.0 minutes per telephone call per CSR. Assuming a target utilization rate of 70 percent, how many calls can the four CSRs handle during this half-hour period?
Formula:U = Demand Rate/[Service Rate×Number of Servers]
Compare internal vs external recruiting. When would you want to use each option? what are some advantages and disadvantages of each?
Construct a network using the AON (Activity on Network method) like we did in class. Show how you calculate the path in weeks for each of the three paths.
Your management team has been retained by a senior manager who is concerned about the effectiveness of his managers and their leadership abilities.
Why is forecasting important in organizations, especially as related to understanding the relevant time horizon to develop a forecast against? What are some examples from industry?
A 3% increase in the annual base wage that is accompanied by a 5% increase in worker productivity. Increased spending for best practices training
Who originally owned the rights to the computer Steve Wozniak made, and why did they not take advantage of it? Did Microsoft invent the Disk Operating System? Briefly explain the deal Microsoft made with IBM concerning DOS.
Monthly demand of an inventory item follows a mean of 20 units and a variance of 4. Demand of the inventory is 12 units / month. When the inventory reaches a pre-determined level
Discuss state licensure requirements that an organization must comply with in order to become a Medicare Advantage Plan, any exceptions to the State licensure requirement, and any cases in which special consideration is given to particular types o..
What is the utilization of Pharma Dev's development facilities and how long does it take for the average technology from filing a patent to the start of the development process?
How would an analyst obtain data and determine the number of trips in:
Paddy's was forced to buy the beer from another source at $55 per keg. What are Paddy's Article 2 damages? Please explain
Safety inventory of coal also MRO materials is kept at twice the consumption during the lead time of supply. Illustrate what mode of transport do you recommend for each of the two products.
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