How many booth workers are required

Assignment Help Operation Management

Reference no: EM132069333

Assume that you are working at ETPI's marketing department. Answer the questions and prompts asked in the scenario.

The department intends to participate in several trade shows this year. While the marketing department has relied on some rules of thumb regarding staffing the booth in the past, more rigorous analysis will be used this year. As the consultant, you will figure out staffing levels using queuing theory or, synonymously, waiting line analysis.

Waiting line analysis

Past experience has shown that there are busy times and lulls at the ETPI booth during the course of the day.

The hour before the start of the educational presentations is busy, lunch is busy, and the hours from 3 pm to 6 pm are busy. All other hours are slack. 1) During busy times, 60 potential customers per hour arrive at the booth (assume a Poisson distribution).

A booth worker takes 3.75 minutes, on average, to meet the information needs of a potential customer (assume an exponential distribution).

How many booth workers are required for the average potential customer to spend no more than 5 minutes waiting and being served? How many potential customers are waiting to be served, on average? What is the utilization rate of the booth workers?

How many booth workers are required for the average potential customer to spend no more than 4 minutes waiting and being served? How many potential customers are waiting to be served, on average? What is the utilization rate of the booth workers?

Perform a financial analysis of the two alternatives, using estimates of your choosing for the various costs. You might want to think about the cost of waiting for the customers. Which of the two alternatives would you choose? Why?

2) During slack times, 10 potential customers per hour arrive at the booth (assume a Poisson distribution). A booth worker takes 3.75 minutes, on average, to meet the information needs of a potential customer (assume an exponential distribution).

Reference no: EM132069333

Questions Cloud

Conduct research to determine three types of computer crime : Conduct research to determine three types of computer crime. Please provide a detailed description for all crimes.

Low level of interest in their superannuation fund : Why do you think that many people show a low level of interest in their superannuation fund?

Invest in four different mutual funds : A second investment adviser recommends that you invest in four different mutual funds that are focused on different countries in Europe.

Give an example of current underwriting standards : BUSN220 : Changes to mortgage underwriting standards after the real estate collapse that were enacted as a response to the collapse;

How many booth workers are required : How many booth workers are required for the average potential customer to spend no more than 5 minutes waiting and being served? How many potential customers

What are the companys short-term and long-term goals : What are the company's short-term and long-term goals? What are ways to improve the strategy, mission, and organizational structure?

Two zero-coupon bonds to have the target duration : What are your weights in these two zero-coupon bonds to have the target duration?

What is a null hypothesis vs alternate hypothesis : What is a null Hypothesis vs. Alternate Hypothesis, One Tailed Test vs Two Tailed Test - how do we know when to use what?

Would she reject the null? hypothesis : Suppose a researcher is testing the hypothesis Upper H0?: p=0.60.6 versus Upper H 1H1?: p>0.6 and she finds the? P-value to be 0.33.

User Account

All Pages