How managers influence the quality of products-services

Assignment Help Operation Management

Reference no: EM131714309

To explore how managers influence the quality of products, services, and the customer experience. Instructions 1. Think of an experience where you received or observed excellent quality. You may have had this experience as a customer, as a patient, as a provider, or as an employee. Describe the factors that made this an excellent experience and how you felt as a result of this experience. Using the list of management functions listed in Chapter 1 as a guide, include a description of management’s influence on your experience. Do the same for a situation in which you experienced poor quality. Record your responses in the table or on one similar to it. Section III: Practice Lab210 Briefly describe the experience. Describe what made this an excellent or poor quality experience. How did you feel as a result? What was management’s role or influence? Excellent quality experience Poor quality experience 2. On the basis of the observations you recorded in the table, describe why it is important for health services managers to understand quality.

Reference no: EM131714309

Questions Cloud

Discuss a nurse to assess group dynamics : ?What strategies will you use as a nurse to assess group dynamics of an interprofessional or intraprofessional group to achieve quality

How will US interests be protected : ACC312 International Managerial Accounting. How will U.S. interests be protected if standard setting is the responsibility of a non-U.S. organization

Complete a self-reflection : If you only focus on the things you know, you will stagnate. You will never explore new ideas, read innovative research, or improve your practice.

Determine the concentration of a solution prepared : Determine the concentration of a solution prepared by diluting 5.0 mL of a stock 2.50 M Ca(NO3)2 solution to 150.0 mL

How managers influence the quality of products-services : To explore how managers influence the quality of products, services, and the customer experience.

Net ionic equation for the reaction : Write the correct chemical formulas (with state) for the products that would form (if any) when the following aqueous solutions are mixed.

Review case-freedom of the press : Freedom of the press is the most important of our constitutionally guaranteed freedoms. Without it, our other freedoms would be immediately threatened.

Impact on absenteeism and turnover rates : Explain two factors that differentiate co-workers for impact on absenteeism and turnover rates.

What are the advantages of a cross-functional team : What are the advantages and disadvantages of a cross-functional and a cross-departmental team? How would you alter these techniques for a virtual team?

User Account

All Pages