How long must technical support call last

Reference no: EM131404361

Bonnie Rogers, the customer relations manager for a large computer manufacturer, has recently studied the duration of telephone calls received by the company's technical support department. The call lengths are exponentially distributed, with a mean duration of 8 minutes. Experience has taught Bonnie that lengthy calls usually can be more efficiently handled by a technical support manager, rather than by the less experienced personnel who receive the initial technical inquiry.

To avoid having the higher-paid managers virtually take over the task of handling technical support, Bonnie would like to have only the longest 10% of the calls redirected to a technical support manager. How long must a technical support call last before it qualifies for redirection to a technical support manager?

Reference no: EM131404361

Questions Cloud

Calculate a minimum variance hedge ratio : The following table gives data on monthly changes in the spot price and the futures price for c certain commodity. Use the data to calculate a minimum variance hedge ratio.

Locate a current article about technology : Locate a current article about Technology that has been published within the last 6 months. Good online sources can be found by looking at the Internet references at the end of each selection in Annual Editions.Provide a Link to the article or att..

What literature is now contained in the fasb asc : What literature is now contained in the FASB ASC? What should an accountant do if the guidance for a particular transaction or event is not specified within the FASB ASC?

Explain what the statement of cash flows tells you about : The following trial balance has been prepared from the ledger of Obelisk Corporation at December 31, 2017, following its first year of operations. 1. Calculate retained earnings at December 31, 2017. 2. Prepare a statement of cash flows. 3. Explain w..

How long must technical support call last : To avoid having the higher-paid managers virtually take over the task of handling technical support,- How long must a technical support call last before it qualifies for redirection to a technical support manager?

Probability that ed and harriet experience a punctured tire : While traveling west, what is the probability that Ed and Harriet will experience a punctured tire before they make it to Denver, 2016 miles away?

Discuss about the patient care applications : Assume that you are a senior health service administrator responsible for the health information systems within your organization, and create an argument to be presented to the leaders with the organization that a strategic plan is essential for t..

What is the probability in given situation : If the order is filled by random selection from the 2000 computers just received, what is the probability that the shipment to the consulting firm will include no more than 2 defective computers?

Estimate the two-and three- year libor zero rates : Tow- and three-year swap rates (expressed with annual compounding) are 11% and 12% per annum. Estimate the two-and three- year LIBOR zero rates.

User Account

All Pages