Reference no: EM132206458

1. Customers walk into a bank and take an average of 15 minutes to complete their business. On average there are 5 customers in the bank. What is the throughput rate?

a. 15 customers per minute

b. 15 customers per hour

c. 20 customers per minute

d. 20 customers per hour

2. Customers walk into a bank and are served at an average rate of 20 per hour. On average there are 5 people waiting in queue to be served. How long does the average customer wait in queue?

a. 5/20 minutes

b. 5/20 hours

c. 5 people

d. 20 per hour

3. A process must have:

a. a single path from start to finish

b. multiple paths of the same length

c. a different path for each job

d. the same number of jobs on each path

e. all of the above

4. If throughput is stated in jobs per hour, the reciprocal of that defines:

a. takt time for the process

b. the maximum amount of time a resource can be busy per unit without slowing down the process

c. hours per job

d. all of the above

5. If average flow time is 1 week, what do we know about inventory turns?

a. inventory turns over once per month

b. inventory turns over once per day

c. inventory turns over once per week

d. inventory turns over at the end of the record

6. Juana was recently promoted to the position of a team manager in her organization. Due to the promotion, she feels a sense of accomplishment. This exemplifies how:

managers and employees consider only the tangible benefits associated with a reward.

extrinsic rewards can provide the recipient with intrinsic rewards.

organizations throughout the globe offer a standard mix of rewards to all employees.

rewards have to be costly to be valued by employees.