How long does a customer spend on average waiting on hold

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Find a doctor is a small start up that helps people find a physician that best meets their needs (location, insurance accepted etc.) during a "slow" time for them they have 6 staff members taking calls from customers. on average, one call arrives every 5 mins( standard deviation of 5 mins). each staff member on average spends 18 mins with each customer(with a standard deviation of 30 mins. how long does a customer spend on average waiting on hold before they can start speak to the next representative?

Reference no: EM132299468

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