How lead to an increase in patient survey response rates

Assignment Help Management Theories

Reference no: EM133403819

Assignment:

Scenario

You have recently been hired as a lead consultant for the University Medical Center. You have been working with the quality team and the Chief Quality Officer (CQO) on a long-term plan to improve patient satisfaction. The most recent survey results showed a 5% decline in overall patient satisfaction. Based on a review of the survey data, slow response time to call buttons ranked highest in terms of the source of dissatisfaction among patients. The team has decided to prioritize the management of call button response time to improve the patient satisfaction rates. In addition to improving patient satisfaction, decreasing the call button response time can support operational efficiency goals and can ultimately have a positive impact on the bottom line of the medical center. The long-term plan will be reflected in best practices, which will be implemented. Your project has almost come to completion and now it is time to summarize your improvement plan to the CEO.

Instructions

Make an executive summary to the CQO regarding best practices to improve patient satisfaction survey results. Your summary should include:

One model of quality improvement as it relates to decreasing call button response time.
An explanation of how the model will lead to an increase in patient survey response rates.
Several strategies to engage both patients and healthcare staff in the quality improvement initiative as this new model is implemented. The strategies should include ways to increase patient satisfaction.

Reference no: EM133403819

Questions Cloud

What is a hypothesis for employment and inflation : What is a hypothesis for employment and inflation. Why does this relationship exist? Give a short theoretical explanation for this hypothesis.

Different birthing experiences presented in the film : What is your reaction to the different birthing experiences presented in the film? Each family approaches child rearing in a different way

Define corporate social responsibility : What is sustainable development in the field of corporate governance? Briefly discuss how corporate governance may enhance corporate social responsibilities.

Which of these meanings do you find most acceptable : Which of these meanings do you find most acceptable or comforting? For each meaning you list, trace the situations or experiences in your life--during childhood

How lead to an increase in patient survey response rates : An explanation of how the model will lead to an increase in patient survey response rates.

Write 3 things you learned about characteristics of anxiety : Write 3 things you learned about the characteristics of anxiety and depression that might apply to a student's experiencing difficulty following school

Why does wearing a high-end brand have a greater impact on : Why does wearing a high-end brand have a greater impact on our self-esteem than a book or a psychologist trained to help with that challenge?

Describe vygetsky concept of zone of proximal development : Describe Vygetsky's concept of the Zone of Proximal Development and provide the appropriate steps you would take to teach this skill with this concept in mind.

Why is art important to young children : Why is art important to young children? Give at least three areas of child development that art affects.

User Account

All Pages