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How jobe deals with the guests and rudeness

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Jobe works on the reception desk at a very busy city hotel. Seventy percent of their clientele are overseas tourists as the hotel is centrally located and they have a great reputation. Jobe is proactive, likes to get things done quickly, is somewhat impatient and quite assertive in the language he uses. Over the past six months there have been an increasing number of complaints about how Jobe deals with the guests and his rudeness.

List three underlying factors that may be contributing to the increase in complaints made against Jobe?

Reference no: EM133092666

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