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Select an organization, then select a department within that organization for which to design a Training Needs Assessment. Using a combination of at least two of the following needs assessment methods below, develop a needs assessment plan, for the department within the organization you selected.
Needs Assessment Methods:
a. Surveys. -What questions will you ask? -To whom? -Provide a sample survey.b. Interviews. -What questions will you ask? -To whom? -Provide list of questions.c. Organizational/Departmental records and reports: -How is performance measured? -Where does it need to improve? -List the names of documents you will review.d. Observation: -What behaviors will you observe? -From whom? (Hint: meetings, customer service counters, and areas that require safety or compliance are good places to start).e. Tests. -Provide a sample test, the answers and scoring key
Please provide references.
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