How is performance measured

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Reference no: EM132935339

Select an organization, then select a department within that organization for which to design a Training Needs Assessment. Using a combination of at least two of the following needs assessment methods below, develop a needs assessment plan, for the department within the organization you selected.

Needs Assessment Methods:

a. Surveys.

-What questions will you ask?
-To whom?
-Provide a sample survey.b. Interviews.

-What questions will you ask?
-To whom?
-Provide list of questions.c. Organizational/Departmental records and reports:

-How is performance measured?
-Where does it need to improve?
-List the names of documents you will review.d. Observation:

-What behaviors will you observe?
-From whom? (Hint: meetings, customer service counters, and areas that require safety or compliance are good places to start).e. Tests.

-Provide a sample test, the answers and scoring key

Please provide references.

Reference no: EM132935339

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