How fred and marla show respect for maryanne concerns

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Question: In this video, team members use several of the customer service skills described in Chapter 6 in solving the problem of Maryanne's objections and reaching their decision. Watch the video again. Take careful notes on the points that each member makes and how Fred and Marla show respect for Maryanne's concerns while asserting their own ideas. Note the different ways that Fred and Marla address Maryanne's concerns. Write several paragraphs analyzing the process of solving this problem and reaching this decision with a focus on customer service skills.

Reference no: EM133388650

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