How five samples of nonverbal communication are manifested

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Reference no: EM133479336

a) Investigate, on the Internet, five manifestations of non-verbal communication for each of these behaviors: assertive, aggressive and passive.

b) Document in a report how these five samples of nonverbal communication are manifested for each of the three behaviors. Please leave the source(s) where you got the information from.

c) Read the following situation and describe how you would resolve it, assertively, applying this five criteria:

1.-Specify the subject to discuss.
2.-Contain or moderate related feelings.
3.-Explain the effect it causes on me.
4.-Identify with the vision of the other person.
5.-Offer or indicate opening in the solution.

Situation:
You are a Sales Manager of a logistics services company. One of its values ??is customer focus. One of your main clients, considering the profitability that the account brings in your annual sales portfolio, sent you an email telling you that due to the delay of the account executive who attends him, by providing him with information on the arrival of his products at the warehouses of your company, these were spoiled.
Document how you would answer him, following the five criteria.

Part 2

d) Read this list carefully about the basic knowledge of a negotiation:

1.-Analyze the information.
2.-Select and develop the specific strategy
for each negotiation.
3.-Know the relevant features of your own
personality.
4.-Know your own behavioral tendencies.
5.-Know your needs.
6.-Know your power.
7.-Perceive and evaluate the personality characteristics of your counterpart.
8.-Perceiving and evaluating the needs, power and
behavior of your counterpart.

9.-Communicate effectively

List of common mistakes on a negotiation:

1.-Maintain a fixed plan before new or additional information.

Give us your own definition for each of them and generate at least one real life situation example for each.

e)Make your conclusions about the learning.

Reference no: EM133479336

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