How far do you think automation and technology will affect

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Reference no: EM133154865

Think about the Front Office Department, we now have express check-in, open your door with your phone, and My Disney bracelet will grant you access to your room without ever going to the front desk. Same thing with express check-out. So do we need a traditional front desk anymore? Could robots check us in? What will happen to guest service if minimal guest contact occurs.

Answer the following question:

How far do you think automation and technology will affect the front office operations?

Some employees are better than others at providing guest service. Name five personnel traits you would seek in a person who wanted to be employed at a front office you managed.

Reference no: EM133154865

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