How expansion of direct catalog selling affect body shop

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The Body Shop started its business by developing an extensive network of franchisees. Recently, franchisees have complained about the company's competing with their franchises through direct catalog sales and over the Internet. How does an expansion of Internet and direct catalog selling affect the Body Shop?

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How expansion of direct catalog selling affect body shop : The Body Shop started its business by developing an extensive network of franchisees. How does an expansion of Internet and direct catalog selling affect the Body Shop?
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