Reference no: EM131257162
1. Customers with high expectations make a business better. The secret is to use a customer's high expectations as an opportunity to maximize customer retention and improve service. In this assignment, consider how companies turn high expectations into exceptional customer service. Refer to Chapter 3 as you complete this part of assignment.
Review the What Do You Think Now? Write a minimum of one paragraph for each topic.
What are sure-fire techniques for providing superior customer service?
What situations and practices might provide easy traps for inferior customer service?
How can you maximize a customer's expectations and perceptions about the customer service your company provides?
How does exceptional customer service generate customer loyalty?
2. Next, successful companies don't use technology to replace human relationships, but to enhance them. Companies can sometimes go too far in collecting personal and financial data about their customers. In this assignment, you will consider this issue. Refer to Chapter 4 for this part. Write a minimum of one paragraph for each topic.
Defend an organization's right to collect customer data. Should the company limit the use of this information?
How does collecting this information contribute to the service culture?
Forecast what you think the customer service infrastructure will look like in five years.
Your final submission should be 1-2 pages.
For citation guidelines, please refer to the table in the APA Style section of the Tools & Resources page.
|
Describe the primary functions of management
: Describe the primary functions of management (planning, organizing, leading, controlling) and the associated skills, tools, and theoretical approaches that can be used to accomplish these functions
|
|
Calculate the profit-maximizing price-output combination
: Calculate the profit-maximizing price/output combination and economic profits if Bawa Selesa enjoys an effective monopoly on the shock absorber market due to its patent protection
|
|
Defien location and type of product or service being offered
: What elements of style and technique from our textbook Sell did you observe in the salesperson's presentation? Was the salesperson successful? Did you or will you purchase the product or service either at the time of the event or in the future? Exp..
|
|
Define the concept of national income
: a) Define the concept of National Income b) Briefly explain how National Income is measured c) Give reasons as to why comparison of National income of two different states/countries is difficult
|
|
How exceptional customer service generate customer loyalty
: How can you maximize a customer's expectations and perceptions about the customer service your company provides? How does exceptional customer service generate customer loyalty
|
|
List three management effectiveness metrics for scale
: What are some of the advantages of using a distributed network management system in the corporate enterprise? What are some of the concerns that must be considered in order to provide an integrated network management solution to the enterprise?
|
|
How do markets allocate resources
: How do markets allocate resources? How do taxes affect market outcomes? How do the effects depend on whether the tax is imposed on buyers or sellers?
|
|
In what ways could the ritz carlton monitor its success
: In what ways could the Ritz-Carlton monitor its success in achieving quality? - Why might it cost the Ritz-Carlton less to "do things right" the first time?
|
|
Determine who is attending conferences and events
: Once an activity has been completed, employees will use the system to submit the documentation. The system should support notifications to management personnel whenever their direct reports have submitted documentation. The system should also noti..
|