How effective are the following ways of handling situation

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Reference no: EM133627141

Problem: Your job is to register people who need treatment. They typically have appointments scheduled but, for many reasons, they may have to wait to be seen. A man, who has been waiting for a while, gets upset about the length of his wait and starts to raise his voice to you. How effective are the following ways of handling the situation?

Reference no: EM133627141

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