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How easy is it to speak to a real person

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Reference no: EM133179033

To understand customer service offerings, take a  journey as if you were a customer and evaluate each website on the first 4 questions.  Before entering the site, think about a few questions you possibly would need help with if you wanted service or to purchase something from one of the businesses represented. 

Questions 5 and 6 require you to rate the sites and support your evaluation.

  1. Click on the business name to link to the website. On some links, the link is direct to help services, on others you must search. How easy is it to find the customer support or contact details pages? ( phone numbers, emails, chat, etc.)
  2. Can you find the answers you need on the support pages?
  3. How easy is it to speak to a real person?
  4. Describe any use of AI (Artificial Intelligence) and how helpful it is. Try out a few of the chatboxes for your favorite sites.
  5. Rate the sites from 1 to 10 with 1 being the best site and 10 the worst.
  6. Why did you give each site the rating you did?

Reference no: EM133179033

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