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Question: Review the definitions of quality in chapter 1; how do they differ, how are they similar? How does your organization define quality? How does leadership in your organization communicate (or not) the need to provide quality to customers, such as quality in products, and communication such as but not limited to customer contacts, and interactions with other employees and leadership? Please explain.
Also, be sure to review the Deming video below. Provide one paragraph about what you think about the information in the video (as it relates to your workplace).
Attachment:- Quality Basics.rar
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This paper has wonderfully discussed the importance of maintaining quality within an organisation. It has therefore explained varied aspects like how quality factor has varied interpretations and meaning. Explanation has further been made by using the informative video. It has explained about quality and it's meaning amongst Americans and Japan. All this has helped a lot.
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