How does the service desk say it delivers service

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Reference no: EM133360722

Questions:

1. Determine a company mission.visite the web site for a hardware or software company you do business with or are considering doing business with in the future. For example,you could contact the company that manufactured your computer or that published a frequently used software package. from the web site,determine the following:
Does the company have a service desk mission statement? if so, what is its mission?
2. Describe the support service offered :
For free
For a standard fee
At an optional ( premium) rate
3. Does the service desk provide pre-sales support as well as post-sales support?
4. How does the service desk say it delivers service (for example, professionally, courteously)?
5. Given what you have learned about external services desks in this chapter, what else can you have learned about this company's services desk from its website?

Reference no: EM133360722

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