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How does the ritz-carlton match up to competitive hotels

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Reference no: EM13920370

Case Study:- The Ritz-Carlton

Question

1. How does The Ritz-Carlton match up to competitive hotels? What are the key differences?

2. Discuss the importance of the "wow stories" in customer service for a luxury hotel like The Ritz-Carlton?

Reference no: EM13920370

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