How does the company respond to negative reviews

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Reference no: EM133481310

Question: Take a look at a local e-business and a national chain that sells a similar product, critique the website for the following:

Is the website easy to navigate?
As a consumer, do you feel secure in providing information?
How are payments accepted?
What do the reviews online say?
Does the company respond to all reviews?
How does the company respond to negative reviews?

Reference no: EM133481310

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