How does southwest airlines know it is achieving its goals

Reference no: EM133728062

Case: Watch the "Gate Turnaround at Southwest Airlines" video

Question 1: How can capacity and utilization be measured at an airline such as Southwest Airlines?

Question 2: Which factors can adversely impact turnaround times at Southwest Airlines?

Question 3: How does Southwest Airlines know it is achieving its goals?

Question 4: What are the important long-term issues relevant for managing capacity, revenue, and customer satisfaction for Southwest Airlines?

Reference no: EM133728062

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