How does four seasons use technology

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Reference no: EM132296783

1. What distinguished the Four Seasons Hotels and Resorts chain in the marketplace? What is the service concept (value as perceived by the target customer)?

2. How does Four Seasons deliver service consistently at 50 properties in 22 different countries?

3. How do Four Seasons’ managers think about what should be centralized and what should be decentralized?

4. How does Four Seasons use technology? If Four Seasons had a “technology strategy,” what would it be? Do you agree with it?

5. What role do you see for the Four Seasons’ Internet site? Should it be used to lower costs or enhance revenues? How important is it to Four Seasons’ financial objectives?

Reference no: EM132296783

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