Reference no: EM132247436
1. For most locations in the United States, how quickly does FedEx pick up a Custom Critical shipment?
a. Within 60 minutes of the customer call time
b. Depends on the weight of the shipment
c. Pick up is scheduled based on arrival time
d. Within 90 minutes of the customer call time
e. FedEx measures only arrival times
f. As quickly as possible
2. Which statement best describes the Custom Critical truck fleet?
a. Airplanes are used for this service
b. FedEx uses their package delivery trucks
c. FedEx owns the satellite equipped trucks
d. Independent contractors owning and operating satellite equipped trucks
e. FedEx uses their express freight shipment trucks
f. Independent contractors leasing and operating FedEx trucks
3. Which of the following occurs if a truck is running 15 minutes late?
a. A message is sent to the truck and the dispatcher
b. A second truck is dispatched
c. A message is sent to the dispatcher only
d. No message is sent
e. A message is sent to the truck only
f. The customer is told to expect a late arrival
4. How does FedEx ensure uniform cargo distribution?
a. By limiting the length and width but not the height
b. By requiring a footprint no larger than 16 sq feet and no taller than 70 inches
c. By limiting the number of package sizes
d. By combining the heavy packages and light packages
e. By combining large size packages with small packages
f. By standardizing the weight