How does customer satisfaction and crm

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1. How does "Customer Satisfaction", "CRM", and Customer Retention best help explain the nature of the relationship between Apple and its customers? Why?

2. Why do organizations find it so difficult to address the requirement of differentiation and integration simultaneously?

 

3. Explain how Walmart has built its low-cost advantage in the supermarket industry and why a low-cost provider strategy is well suited to the industry.

Reference no: EM131658332

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