How does customer centricity impact the areas of finance

Assignment Help Marketing Management
Reference no: EM133209019

Assignment:

1. How is a customer-centric organization different from one that is product focused?

  • How does customer centricity impact the areas of finance, human resources, information technology, marketing, research and development, operations, and sales?
  • If you were to take a tour of two companies-one that is customer intimate and another that is product focused-what differences might you notice as you walked around?

2. Thinking about the company at which you are now employed, draw an organizational chart reflecting the current structure.

  • How might that organizational chart change in order to enable the building of stronger customer relationships?
  • Describe the company from the perspective of its customer-relating capabilities (i.e., orientation, information, and configuration). What opportunities exist to enhance these capabilities?

3. How might a product-centric company transition into a customer-focused enterprise?

  • What are the primary stages along the journey?
  • How might employee resistance to change be overcome?

4. "Customer journey mapping" has been called a vision as much as a roadmap. What does that mean?

5. Think about the actual "journey" a customer takes from becoming aware of a need or want and then buying it-maybe for the first of several times. Perhaps this is the journey not just to buying a product, but also to becoming the customer of a product or a retailer, or a service provider. Can you describe a customer experience journey of your own?

Reference no: EM133209019

Questions Cloud

Describe how an ecological system : Describe how an ecological system, such as a coastal wetland or a rain forest, demonstrates environmental sustainability. What occurs when human activities
Identify elements of it that are global in nature : Detail which processes are mission critical transactions. Identify elements of IT that are global in nature.
Advise mrs commonwealth based on provisions : Based on the above situation, advise Mrs Commonwealth based on provisions of Consumer Protection Act 1999 (amended 2003)
Research birth control for men : Research birth control for men. How do you feel about the idea of men having responsibility for birth control?
How does customer centricity impact the areas of finance : How does customer centricity impact the areas of finance, human resources, information technology, marketing, research and development.
Examples of a ?nancial externality : This is an illustration of a ?nancial externality, on the grounds that the positive over?ow is represented in market costs.
Describe four product development team structures : The conceptual material describes four product development team structures - functional, lightweight, heavyweight, and autonomous.
What do you think mr and mrs thomas should do next : What do you think Mr and Mrs Thomas should do next? Note three reasons why Mr and Mrs Thomas should be upset.
Discuss negotiation will proceed from a time perspective : Discuss how the negotiation will proceed from a time perspective. How will you handle breaks and running out of time.

Reviews

Write a Review

Marketing Management Questions & Answers

  Integrated marketing communication

Developing an IMC plan of Amazon that aims to create awareness and knowledge amongst Singaporean  consumers of the ethics involved in buying clothing made from Bangladeshi factories  .

  Multiple choice questions on e-commerce

The assignment in Computer Science or Information Technology is about multiple choice questions, particularly in e-commerce. Questions such as types of e-commerce websites, commercial websites, disintermediation, Platform for Piracy, the data that ca..

  Balanced scorecard for red lobster

The assignment in marketing is about Red Lobster, which is one US and Canada's most loved seafood restaurant. It has hundreds of outlets in US and Canada and it now wants to expand further. The approach adopted by Red Lobster has been discussed in fu..

  Marketing plan - marketing audit, swot and smart report

The assignment in marketing is about preparing a marketing plan. As part of marketing plan, the SWOT analysis, assessing the competitive position, identifying critical competitive issues, marketing objectives, strategy and actions have been suggested..

  Marketing plan

Marketing deals with preparing a marketing plan for either an existing product or a new product. Various aspects about launching a new product into the market are discussed ranging from the industry the product belongs to, goals and vision of the com..

  Yamato corporation analysis - harvard case study

Please refer to the PDF for the Case Study and questions.The case study from Harvard Business School is about Yamato Corporation, a parcel delivery company which provides door to door delivery in Japan.

  Marketing plan - create a new product

The assignment in marketing is about competitive analysis for a new product namely "heated insoles". These heated insoles can be put in shoes and they can protect the wearer's feet by keeping them warm during cold winters.

  Report on digital marketing strategy for a website

Promotion strategies of  the one's own developed website

  Integrated marketing campaign of mccafe

Integrated marketing campaign for McDonald's McCafe. McCafe has been launched in Canada. This is a case study which involves the use of digital marketing and social media marketing apart from regular marketing such as TV and radio. All these more are..

  New product development at adidas

In this paper, the researcher also determines the different kind of practices used by Adidas to manufacture shoes for its customers.

  Managing services in competitive environment

Services can be defined as separately identifiable, intangible activities which provide want-satisfaction when marketed to household consumers and/or industrial users.

  Prepare a marketing plan

A marketing plan is an essential tool for any marketer, providing direction for a brand, product or organization. A marketing plan describes the marketing environment, marketing objectives and marketing strategies.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd