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How does a focus on these business practices compare

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Reference no: EM133604280

Question: To deliver in this customer focused environment, IT organizations must optimize the use of organizational resources. IT organizations should adopt and evolve business practices to optimize their business, specifically by using business practices that improve service and lower costs.

1. Why focus on these business practices? 2. How does a focus on these business practices compare to a comprehensive ITSM approach?

Reference no: EM133604280

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