How do you think the company handled the complaint

Assignment Help Business Management

Reference no: EM133650270

Problem

1) Customer: Food was good, however the cleanliness and attitude at the counter when I simply asked to have a table cleaned off was not. How dare I ask for a clean place to eat right? Out of ketchup, out of tea, no one wanted to work on this shift 1/5/23 after 4pm. The eye roll was it for me. If you don't want the job just quit?

2) Owner: We never want to disappoint, and we regret to learn of your recent experience. Please call us at 1-833-HICANES or contact us at www.hicanessocial.com. We want to address what occurred!

Above is an example of a customer complaint from Google regarding a local fast food restaurant, and there's also the owner's reply. From that interaction, analyze the company's response. How do you think the company handled the complaint? Is there anything you would have done differently?

Reference no: EM133650270

Questions Cloud

Describe necessary step and important considerations to take : Describe the necessary steps and important considerations to take for the company to develop e-commerce site. What are the lessons learnt from this case study.

Who claims it was an innocent mistake : Paul returns to the dealership and confronts the sales person, who claims it was an innocent mistake and he was just trying to make a sale.

Describes the offering and provides a brief rationale : Describes the offering and provides a brief rationale for why the company should invest in it. Budget The Strategy The Market The Business Challenge.

How did the amount of subscribers in the list change : How much total revenue was created by email in 2019? How did the amount of subscribers in the (Updates & Offers) list change over 2019?

How do you think the company handled the complaint : Analyze the company's response. How do you think the company handled the complaint? Is there anything you would have done differently?

Which important aspects of the software : ERP software to support the growth. Which important aspects of the software and/or its integration process should be considered

Compare and contrast the possible implementation : Name a company with a chosen successful change initiative. Name a company with a chosen failed change initiative. Compare and contrast the possible

Discuss ways in which software faults can be handled : Discuss ways in which software faults can be handled in a controlled manner where the operating system is remote from the development organization.

How is a transhipment model different from a transportation : What are the similarities and differences between transportation and assignment models and How is a transhipment model different from a transportation model

User Account

All Pages