How do you think teams should be trained

Reference no: EM133184187

Task 1 - Case Study Scenario

Part A
Two members of the management team have resigned. Due to a crash in the financial markets, consumer spending has decreased. To cut costs, Senior Management will only replace one Manager.

Instead, your job will be spread to include two more teams. Up until this stage you have always used the participative decision-making process. Time constraints and pressure has given you no choice but to introduce consensus decision making to your teams.
a. How do you think teams should be trained? Why have you chosen this approach?
b. Do you believe that once a coach is allocated that your responsibility for the decisions of the teams is released? Why?
c. Should you give your team support? Why? Why not? Give at least three examples and the impact that they make to the team.

Part B
Helena Estradia has been asked to check the communication system in the administrative department. Several new processes have been introduced to the department to improve and eliminate processing steps to ensure that customer's orders were shipped faster. Part of the process required all orders to be emailed to the picking department and for the same email to automatically be generated to the customer.

The picking department needed to pick and ship the order within 24 hours. A second email should automatically be generated once the order was finalised and shipped to the customer. All emails should have been processed by the administrative department Draw a flow chart for the procedure outlined above. What steps seem to be missing? Use the flow chart to identify the gaps in the communication process?
(This can be included in a separate document).
Several customers complained that they did not receive the emails. What information should you gather to ensure that the customer's receive the emails confirming processing and then shipment?
There seems to be a general confusion about this process. Your team is not sure about the process.
As a coach, explain how you would implement and support continuous improvement of this process? Include in your answer, describe what an effective coach is, the type of coaching you would use and the skills you would require? Explain each answer that you have given.

PART C
Your organisation wishes to expand its share of the market. You have noticed that your competitors have started using sustainability as part of their marketing.
Use your knowledge of an organisation to make recommendations on the following areas to improve sales using sustainability requirements. You would also like to use knowledge management systems to continuously improve your organisations operations. Make recommendations on how you could do this for each goal.
Why have you made the recommendations in the table above? Discuss briefly.

What steps would you put in place to ensure that your new initiative is implemented? How would you transfer the knowledge in the continuous improvement process?

PART D
Using Parts B and C, identify what strategies you could use to turn the negative customer interactions, into positive interactions. Do you believe that if you respond quickly to the negative feedback, you will be in a better position to obtain new opportunities? Explain your answer.

What operational progress indicator/s could you use to measure the customers satisfaction?
What would you measure?

Using Parts B and C, and a step problem solving process, recommend the strategies that you would use to adjust and communicate strategies to the stakeholders.

PART E
Helena's organisation as decided to implement the changes that have been recommended in Parts B, C and D. Using Kotter's 8 step change model, explain how you would implement the change process.

Draw a communication flow chart to demonstrate how you would communicate any changes that have been recommended. (This can be included in a separate document).

PART F
Based on all of the Activities, except for Part A, list and briefly explain the documentation that would need to be maintained to assist the team in identifying further opportunities for improvement.
What documentation would you recommend the organisation maintain for this case? Why?
What areas would you recommend be identified for further improvement to ensure that quality is maintained in future planning?

Reference no: EM133184187

Questions Cloud

Describe what strategies you would use to encourage : Describe what strategies you would use to encourage and support your team to participate in the decision making process, including assuming responsibilities

Calculate the direct material price and usage : Calculate the direct material price and usage (also called efficiency) variances and use your solution to answer the following question

Distinguish between centralization and decentralization : Distinguish between centralization and decentralization and comment on the relative advantages and disadvantages.

Case-baldwin bicycle inc manufacturing group disagreement : Background of Key Baldwin Bicycle, Inc. Key Employees in Case Study:

How do you think teams should be trained : How do you think teams should be trained? Why have you chosen this approach and Do you believe that once a coach is allocated that your responsibility

Project impact factors on a project proposal : Assess risks and project impact factors on a project proposal, including environmental impacts. Identify and assess the factors and criteria, which will be used

How kgame boosts employee creativity of textbook : Using the Case Study: How KGame Boosts Employee Creativity of your textbook, answer the following questions at the end of the case study:

Influence of local differences : 1. Your company has a strong brand name in the United States, and you're ready to enter Europe. You decide to acquire a local company in Germany.

Evaluating and maintaining a whs management system : Evaluating and maintaining a WHS management system, there are five things you need to ensure you do. List them in the table below, then give a brief description

User Account

All Pages