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How do you think companies should handle tweeted complaints

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Reference no: EM133027522

Some experts are beginning to question the value of immediately responding to every tweeted complaint with something free, arguing that consumers are wise to the ways of companies and tweeting false complaints in the hopes of getting something free. Have you known anyone that has done this? How do you think companies should handle tweeted complaints? Please be sure to validate your opinions and ideas with citations and references

Reference no: EM133027522

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