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How do you suggest fran solve the problem

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Question: Fran works for the help desk at the Department for Happy Heath Systems, an enterprise organization consisting of four hospitals and ten clinics. He receives a help call from Joan, a doctor who works at one of the hospitals. Joan complains that she is having connection issues with the main patient record application installed on her company-issued laptop. She explains that her connectivity is very slow and sometimes she loses the network connection altogether. After some experimentation, Fran discovers that the delays most often occur when Joan uses the company-wide patient record application, and that the delay worsens whenever she tries to download patient x-rays from the online database. With that in mind, begin a conversation about ONE of the following:

  • What are the next steps Fran should take to troubleshoot this problem?
  • How would the troubleshooting steps be different if Fran had found that the issue only occurs in certain areas of the hospital?
  • How do you suggest Fran solve the problem?

 

Reference no: EM133511100

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