How do you respond to your boss''s request

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Reference no: EM131263317

You are the new operations manager of a large customer call center for a multinational retailer. The call center has been in operation for several years, but has failed to meet both the customers' and senior management's expectations. You were hired three months ago and challenged to "turn the situation around." As you are sitting at your desk one day, you get a phone call from your boss asking that you lead a pilot project to implement the use of dashboards in the call center. The goal is to demonstrate the value of dashboards to help monitor and improve the operations in many of the firm's business units. You, along with over 20 middle managers, just completed a two-day in-house training course of the use of dashboards. How do you respond to your boss's request?

Reference no: EM131263317

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