How do you order food in restaurants

Reference no: EM133622277

Field Project

Find a family member or friend who has a food allergy. Interview him or her about difficulties with avoiding the allergen. Solicit the answers to these questions then complete answers in a paragraph form by using full sentences.

Did you ever have a serious reaction from eating something that contained the allergen?
Which types of restaurants do you like to dine in?
How do you order food in restaurants?
What do you tell the waitstaff when you order?
What steps have restaurants taken that have been especially helpful in accommodating your food allergy?
Case Study Answers (50 points)

While having dinner with friends at a restaurant, a customer explains to his server that he has a shellfish allergy. The waitress acknowledges that she is aware of the allergy and highlights some menu items that do not contain shellfish. The customer orders his food. The customer notices that a different person delivers the food to the table-not the server who took his order. Within minutes of eating the first bite, he has an itching sensation around his mouth. He calls the original server to the table, and she realizes that a mistake has been made. Knowing that time is now an issue, she asks her manager what to do next. By the time the manager arrives at the table, the customer's friends have helped him use an epi-pen containing epinephrine, a hormone used to treat serious allergic reactions. In addition, they have called 911. The customer is unable to speak and is lying on the floor. Several other guests surround the table. The manager meets the ambulance at the door. Everyone hopes the customer gets to the hospital in time.

What might have happened to the customer's order?
Who is responsible for this mishap?
Did the server and the manager respond appropriately? Explain.
What are the possible outcomes of this mistake?

Reference no: EM133622277

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