How do they influence customer behavior

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1. In the text they put forth both ideas--Structure follows strategy and Structure determines strategy. What is your view? How do you see the relationship between structure and strategy?

2. What is perception and learning? How do they occur? How do they influence customer behavior?

3. Create a mock incident investigation report which outlines the incident and the steps conducted. This report should demonstrate the legal requirements of an incident investigation. Your incident investigation report should not exceed 750 words.

Reference no: EM132171384

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