How do quality control and quality assurance differ

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Reference no: EM132247975

1. How do Quality Control and Quality Assurance differ?

2. Explain the meaning of this statement; You cannot inspect quality into product's

3. Briefly comment on the following elements of TQM:

a. Quality at source

b. Benchmarking and continuous improvement

4. Employee empowerment is one of the concepts incorporated in TQM. Explain four ways in which teams of empowered employees are built in an organisation.

5. Why does an organisation need to measure customer satisfaction?

6. Describe a quality control chart and how it can be used. What are the upper and lower control limits? What does it mean if an observation falls outside the control limits?

Reference no: EM132247975

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