Reference no: EM132078763

TASK A - multiple choice

1. How do operational plans help an organisation achieve its strategic and business goals?

By detailing what activities staff have to complete in their job roles to achieve the organisation's goals.
By changing operational policies, procedures and processes to reflect the desired outcomes outlined in organisational goals.
By designing objectives, activities and processes to increase production or revenue which directly contributes towards organisational goals.
By breaking down organisational goals into practical plans with objectives and outcomes that contribute to achieving overall goals.

2. To what degree should you involve others in the planning process for an operational plan?

Consultation about operational plans should occur in regular weekly and monthly management meetings.
The best time to involve others is during the final review process to evaluate implementation processes.
Consultation should occur with senior level management during the planning stage, and operational staff during implementation.
Consultation processes should be ongoing as they are integral to a plan's success.

3. Which of the following best summarises what you need to consider when analysing resource requirements for your operational plan?

If human and physical resources are available in the quantities and timelines required.
What do we need? What do we have? What are the gaps? How do we fill the gaps?
Are financial resources readily available? Do human resources need further training? What are the purchasing processes for physical resources?
Budgets, delivery schedules, availability of specialist advice and legislative requirements are key considerations.

4. Who would you consult when analysing and documenting physical resource requirements?

Management, human resources staff and external expert consultants.
The financial manager, funding sources such as financial institutions, and the maintenance department.
Relevant employees, suppliers and the purchasing department.
All employees and departments within the organisation and appropriate external expert consultants.

5. Why should performance indicators be included in an organisational plan?

They give context and meaning to the plan's activities and goals.
They provide up-to-date feedback on the business's progress towards achieving organisational goals.
They enable the business to monitor progress towards the plan's targets and outcomes.
They enable managers to track individual and team performance throughout the planning and implementation periods of the plan.

6. A performance goal of the sales team is to reduce customer complaints by 10% within the next three months. What are two techniques you (their manager) could use to monitor their progress towards achieving this goal?

Formal interviews of customers and conducting staff appraisals.
Customer feedback forms and team meeting discussions.
Analysis of sales data and customer spending patterns against employee rosters.
Team and individual KPIs, verbal and formal customer feedback.

7. What is the purpose of contingency planning?

To prevent or resolve issues, or minimise the impact of identified risks so the plan meet its deadlines and goals.
To identify risks using a risk priority chart and evaluate the level of risk.
To identify potential issues during the planning process so activities, milestones and deadlines can be adjusted to minimise and compensate for their impact.
To allow employees to respond correctly to emergency and hazardous incidents that may occur during the implementation of the plan.

8. What basic information should be included in a proposal for the acquisition of resources?

The organisational policies and procedures that must be followed when acquiring the resources.
Quantities required, method of acquisition, supplier quotations and how delivery times affect the operational plan's timelines.
The resource's role in the operational plan, how it is to be acquired and any factors that influence its acquisition.
The function of the resource, consequences of its acquisition on the operational plan and the organisation's budgets.

9. How can you ensure team members understand and can complete activities required by an operational plan?

Use effective consultation methods to explain and confirm roles, responsibilities, deadlines and tasks.
Hold regular team meetings to explain the plan during its development phase.
Ask team members to keep a copy of the operational plan in their work area.
Develop written work plans.

10. How do state and federal legislative requirements influence recruitment strategies?

They ensure all new employees receive appropriate training for all aspects of their job role, especially equal opportunity and workplace health and safety.
They regulate the wording of advertisements, selection criteria used and terms and conditions of employment.
They ensure recruitment processes follow set guidelines, use standardised documentation and all job applicants receive a full company disclosure statement.
They control the use and distribution of applicants' personal information, the processes used to promote vacant positions and responding to applications.

11. Your workplace has an HR department and extensive HR policies and procedures. Based on your operational plan's needs, you want to recruit a specialist technician on a three-month fixed contract. How do you ensure the best person is recruited according to organisational policies and procedures?

Provide the HR team with position requirements and monitor the recruitment process.
Read all HR policies and procedures thoroughly before allowing the HR team to commence the recruitment process.
Outsource the recruitment process to a recruitment agency as they have extensive experience in the process and fixed-term contracts.
Complete the recruitment process yourself as it's a specialised role. Consult with the HR team if required throughout each stage.

12. You are the project manager in charge of implementing a business-wide operational plan. Which of the following is a strategy you can use to ensure employees are inducted into the organisation according to organisational policies and procedures?

Interview all new employees at the end of the induction program to ensure they know and understand organisational policies and procedures.
Monitor the induction process to ensure all activities are completed.
Conduct all induction procedures yourself.
Complete spot checks during different phases and activities in the induction program to ensure they are being completed correctly.

13. You need to acquire a large electrical generator for a two-week period to allow the business to continue operating while work is completed on major power cables into the business. What's the best method of acquiring this physical resource?

Purchase.
Lease.
Tender.
Rent.

14. How does developing specifications help you acquire resources?

They detail exactly what brand, type and size of item you wish to obtain.
They provide detailed information to potential suppliers so you receive competitive quotes, specialised instructions and installation.
They clarify resource requirements, features and constraints and form the basis for the selection criteria.
They ensure specialised equipment is able to perform the tasks required for activities in the operational plan.

15. How do organisational purchasing policies and procedures affect acquisition of physical resources?

They determine funding sources and payment processes.
They set standards and guidelines for requisition, selection and approval processes.
They establish a framework for leasing contracts, hire agreements and purchase decision-making processes.
They dictate staff purchasing processes, preferred suppliers and formats for quotations and invoicing arrangements.

16. You are developing new training videos and booklets for staff affected by outcomes of the operational plan. You are going to employ a training resource development business to create them for you. What intellectual property rights or responsibilities should you consider when acquiring their services?

Make sure any contracts clearly state who owns the training materials after development and the training materials don't contravene copyright laws.
Ensure the developer has the right to access company images and procedures. You are responsible for how the materials are distributed after development.
Check all contracts for clauses which state who is responsible for any breaches of IP laws and who has the right to withdraw from the contract without loss of income.
Confirm the development business has security systems to ensure your business's intellectual property cannot be stolen while they are working on the project.

17. What is the purpose of using performance monitoring systems for operational plans?

To evaluate and respond to potential issues and trigger contingency plans.
To assess completion of tasks and activities by staff and contractors.
To collect data and information from a variety of sources for comparison against budgets.
To evaluate and compare performance against stated goals.

18. Why is the first step in monitoring performance to compare actual against planned performance?

To calculate variance figures, highlighting areas of underperformance that need further investigation.
It allows managers to take immediate action to rectify any issues or areas of concern.
To evaluate progress towards or achievement of the operational plan's goals.
The results of the comparison are trigger points for the activation of contingency plans.

19. Why is the cash flow budget an important monitoring and evaluation tool for operational plans?

It evaluates the amount of cash and other funding used by the operational plan in the acquisition of all physical, human and financial resources.
It monitors the viability of the plan's outcomes against planned revenue and profits to ensure the business has sufficient cash on hand at any given time.
It evaluates the flow of cash and other funding through all sources of revenue being used to fund the operational plan.
It monitors the impact of the operational plan on the business's cash flow to ensure they don't get into financial difficulty.

20. One of the IT Help Desk call centre's goals was to increase the number of calls an operator processed per hour. They budgeted for a 5% increase in calls per hour. After two months, the call rate reached the 5% target. However, customer complaints were up by 15% and the number of cases that were not resolved during the first call was up 21%. Which of the following best matches your interpretation of these performance results?

Staff achieved the productivity target but changes needed to reach it have had negative impacts on other organisational goals and must be investigated.
The activities undertaken in the plan have been successful as the goal was achieved. The next operational plan should address customer service issues.
The performance targets for other areas of the business must be adjusted to incorporate the outcomes of the operational plan's target.
Even though the productivity target was reached, all changes to procedures must be scrapped due to the negative results in other areas.

21. The physical resources purchasing budget for fitting out SoundWave Stereo's new store was $87,500. They have currently spent $82,420 and, based on quotations received, have another $17,000 of equipment purchases still outstanding. They are currently 5.8% under budget but, if all outstanding purchases are made, will be 13.6% over by the completion of the plan. Which of the following is a viable recommendation to resolve this issue that still allows the store to open on time with the necessary equipment?

Re-evaluate equipment purchases and the cash flow budget. If needed, investigate sources of additional funding.
Source cheap, non-brand name alternatives online and arrange for express delivery so it arrives in time.
Re-evaluate the store layout, reduce the display floor space to match available equipment and plan for a two-stage (partial and full) opening.
Make all necessary equipment purchases, as any financial shortcomings will be offset by revenue earned after opening.

22. What are two methods you can use to identify staff development needs?

Analyse training needs by developing person descriptions and key selection criteria.
Conduct a skills audit and compare current skills to requirements for new physical resources.
Use online questionnaires to identify skills gaps and develop performance appraisals for all key job roles.
Conduct monthly staff training programs for the duration of the operational plan and discuss its outcomes with team members.

23. Once development needs have been identified, what techniques can you use to support individuals and teams so they can complete activities in the operational plan effectively and safely?

Develop practical, hands-on training programs that enhance current skills and knowledge.
Conduct one-on-one interviews and staff surveys to determine individual needs and training requirements.
Develop a training plan and implement coaching and mentoring programs.
Use mentoring and supervision to allow employees to undertake new tasks in a controlled and safe environment.

24. Monitoring process has indicated that physical resource purchases for SoundWave Stereo's new store will soon be over budget. As a result, you need to recommend changes to the operational plan. What should you prepare prior to negotiating changes to the plan?

Obtain quotes for alternative equipment to be presented at the management meeting.
Document all outcomes or consequences of the proposed changes and prepare all necessary supporting information.
Prepare a minimum of two options for changes to the plan and document all costs associated with each option.
Obtain all performance data and comparisons to objectives, and prepare a detailed report outlining recommendations, adjusted timelines and contingency plans.

25. One system commonly used to help organisations manage operational plan and performance documents is version controlling of documents. Why is implementing this system to manage documents important?

Organisational policies and procedures and legislative requirements control how, when and where documents are stored, updated and issued.
As an organisation grows it needs to ensure documents, plans and reports are accurate and up to date to protect their image.
Version control and document management systems are required under privacy, intellectual property, accounting and other legislation.
It ensures the most current, up-to-date information, documents and plans are used and circulated.

TASK B - project

Assessment 1B

Candidate assessment guide and evidence

This assessment requires you to plan, acquire resources for and monitor an operational plan.

Complete all assessment tasks in Assessment 1B as listed.

Use the Candidate task checklist provided to ensure you have submitted everything. Do not submit your work until you have completed all parts of the checklist.

This assessment is based on the organisation Kingfisher Garden Centre.

Information about the business is located in the ‘Additional Resources' folder in the Student LMS.

If there is insufficient information about Kingfisher organisational or operational details to allow you to complete an assessment task to the depth of detail you wish, you may make assumptions about Kingfisher's operations. However, you must discuss this with your assessor and gain approval prior to commencing the relevant assessment task. Any assumptions about organisational policies or procedures or operational processes which affect the responses to an assessment task must be listed at the start of your assessment.

In this assessment you are required to do the following:
Read the initial background information and project information provided throughout the assessment and within task descriptions.
Access and read all supporting policies and procedures, documentation and templates as listed throughout the assessment.
Complete all tasks in Stages 1 - 7:

Stage 1
1.1 requires you to identify all strategies and activities required to achieve planned goals

Stage 2
2.1 requires you to identify physical resources required to undertake and complete operational plan activities
2.2 requires you to identify consultation processes
2.3 requires you to conduct research into potential suppliers of physical resources

Stage 3
3.1 requires you to identify human resources required to undertake and complete operational plan activities
3.2 requires you to identify consultation processes

Stage 4
4.1 requires you to prioritise and sequence the plan's activities

Stage 5
5.1 requires you to develop performance indicators for the operational plan's activities

Stage 6
6.1 requires you to identify potential risks for an activity
6.2 requires you to develop a contingency plan for one of the identified risks

Stage 7
7.1 requires you to develop a proposal for the acquisition of a physical resource
7.2 requires you to answer questions about approval processes

Answer all questions (where applicable) within each assessment task of the assessment.
Submit the following assessment materials.
A completed operational plan
Flow chart or Gantt chart
A contingency plan
A written proposal for one type of physical resource
Responses to all questions

Stage 1 - Identify operational plan tasks
Based on the background and additional information provided, start planning how you are going to achieve the operational plan's goals using the Assessment 1B Operational Plan template below.
Complete initial details in Section 1: Overview. This section should be updated as relevant information becomes available.
Identify the strategies and actions or activities required to achieve your planned goal and complete the appropriate columns in Section 2: Activities.
Remember to save your work.

Stage 2 - Identify, research and document physical resource needs
Answer the question and complete the table below.
Q1: Who would you consult about the physical resources needed for your operational plan?

Q2: At this point in the planning process, who do you need to consult about physical resource requirements? Why should they be consulted and what method (s) could you use to consult with them?

Based on the background information provided and the activities now listed on your operational plan, identify the physical resources required to undertake and complete each activity in the plan.

You have consulted with both the marketing manager and the team about their physical resource needs. Read the ‘Team meeting consultation' and ‘Marketing manager resource email' correspondence.

Then, complete the ‘Resources required' column in Section 2: Activities of your operational plan by listing the physical resources required for each activity. Don't forget to save your updated plan when done.

Stage 3 - Identify and document human resource needs
Based on the background and additional information provided, identify the human resources required to undertake and complete each activity in the plan. Human resources can include internal employees and external contractors or service providers.

Update your operational plan by adding human resource requirements to the ‘Resources required' column for each activity. Don't forget to save your updated plan when done.

Answer the question and complete the table below.

Q1: At this point in the planning process, who do you need to consult about human resource requirements? Who can suggest resources, provide additional information about those you have already identified, or outline how or where they can be acquired? Why should they be consulted and what method(s) could you use to consult with them?

Stage 4 - Develop timelines and prioritise tasks
The National Marketing Manager has established a timeframe for planning, implementing and completing the operational plan. The manager wants all activities and expenses to be finalised by the end of the financial year (30th June) at the very latest.

Prioritise and sequence the plan's activities.
Develop a flow chart or Gantt chart which indicates all activities in the operational plan. Clearly identify the critical path.
Calculate the number of days each activity will take to complete using the weighted formula in your resource - O + (4xM) + P / 6 = ET. Update Section 2: Activities of your operational plan to show the number of days calculated and anticipated completion dates for each activity. Don't forget to save your updated plan.
Identify either start and completion dates or number of days allocated for each activity on the chart.

Stage 5 - Establish performance indicators
Performance indicators allow you to monitor performance, progress towards goals and outcomes from the operational plan.
Develop milestones, objectives or key performance indicators (KPIs) for each of the activities in the plan. They must be written using the SMART technique.
Determine what data sources will be used to measure the KPIs and how they will be monitored.
Update all columns under the ‘Performance measurement' heading of Section 3: Performance and risk management of your operational plan. Don't forget to save your updated plan when done.

Stage 6 - Develop contingency plans
Choose one activity within the operational plan and identify at least two potential risks which could impair or disrupt the implementation or completion of the activity. Use the risk priority chart in your resource to determine its risk level.
Provide details of the potential risks and their priority levels for the selected activity in the appropriate ‘Risk management' columns in Section 3: Performance and risk management.

Q1: Explain your reasoning for choosing that level of risk.

Stage 7 - Obtain approval
Develop a brief proposal for one type of physical resource required for the operational plan (e.g., office equipment, computer hardware, one of the new marketing positions).
The proposal should include the following information:
The resource's role in the operational plan.
Timelines for acquisition and installation or recruitment and induction.
If it is permanent or temporary acquisition.
A brief outline of how it will be acquired.
How acquisition of the resource will benefit the operational plan or organisation.
Attach relevant supporting information from the research conducted in 2.3 to your proposal.
The proposal should be addressed to the marketing manager.

Q1: Look at the Kingfisher Garden Centre's organisational chart located in the ‘Additional Resources' folder in the Student LMS. Based on the organisational chart and background information provided at the start of this assessment, who do you have to present your operational plan to, or obtain approval from, before implementing the plan?

Q2: Where could you find out about the correct format for the operational plan proposal and approval processes?

Q3: Describe who you need to communicate the contents of the operational plan to and the technique(s) you will use to do it.

Assessment 2B

In this assessment you are required to do the following:
As with Assessment 1B, this assessment is based on the organisation Kingfisher Garden Centre. Information about the business is available on the Kingfisher intranet. If there is insufficient information about Kingfisher organisational or operational details to allow you to complete an assessment task to the depth of detail you wish, you may make basic assumptions about Kingfisher's operations.

Any additional details must reflect realistic industry standards, policies and procedures. They must be discussed with your assessor and approved prior to commencing the relevant assessment task. Any assumptions about organisational policies or procedures or operational processes which affect the responses to an assessment task must be listed at the start of your assessment.

In this assessment you are required to do the following:

Read all project information provided throughout the assessment in each stage and within task descriptions.

Access and read all supporting policies and procedures, documentation and templates as listed throughout the assessment.
Complete all tasks in Stages 8 - 10.

Stage 8
8.1 requires you to prepare a specification for a physical resource
8.2 requires you to obtain quotations based on the specification's requirements
8.3 requires you to answer questions on acquiring resources

Stage 9
9.1 requires you to answer questions on strategies for acquiring human resources

Stage 10
10.1 requires you to answer questions on intellectual property rights and responsibilities
10.2 requires you to answer questions on intellectual property rights and responsibilities in a mini case study

Answer all questions (where applicable) within each assessment task of the assessment.
Submit the following assessment materials:
A specification for one physical resource
Quotations for the physical resource
Responses to all questions

Stage 8 - Acquire physical resources
Congratulations! The operational plan has been approved ‘in principle'. You now have one month to acquire the necessary physical and human resources. Use the background information, supplier information researched in Stage 2 and the operational plan developed in Assessment 1B to complete the assessment tasks in this assessment.

8.1 Prepare a specification for one (1) of the following types of physical resources identified in the operational plan. The specifications should reflect the needs of your operational plan and other information provided in Assessment 1B. The specifications should be based on current industry standards and codes of practice, and reflect physical resources currently available in the marketplace.
Choose one of the following physical resources.
Staff workstations/office desks
Computer hardware for staff desks
Black and white photocopier
Colour printers
Complete the template provided.

8.2 Obtain quotations based on the small equipment specification developed in 8.1. Quotations should be sourced from industry suppliers for real products. Policies and procedures relating to the number and format of quotations are outlined in Kingfisher Garden Centre's purchasing policy which is available on the located in the additional resources folder on the Student LMS. Open the ‘Purchasing policy' and follow the relevant policies and procedures for obtaining quotes.
The quotations will be used in Assessment 3B.

8.3 Answer the following questions
Q1: Who will you consult with when planning the acquisition of physical resources? Briefly explain why you are conferring with them.

Q2: Read the Kingfisher Garden Centre's purchasing policy (same policy you referenced for 8.2). How does this organisational policy affect the acquisition of your physical resources?

Q3: Based on the quotations you have received, what purchasing threshold does this purchase fall under?

Stage 9 - Acquire human resources
One of the activities in the operational plan is to recruit two (2) new employees for the marketing team: a graphic designer and a web development and support coordinator. General and specific information about the positions is provided in the ‘Project background information' and ‘Positions vacant' section of Assessment 1B.
9.1 Answer the following questions.
Q1: Outline the strategies you (as project manager) will use to ensure the human resources department recruits the most suitable applicant for the position.

Q2: What organisational policies and procedures and legislative requirements govern the recruitment processes used to employ people for the vacant positions?

Q3: What strategies can you use to ensure the new employee is inducted according to organisational policies and procedures and is made to feel welcome in their workplace?

Stage 10 - Incorporate intellectual property requirements
10.1 Answer the following question.
Q1: Based on the operational plan's goals and activities, the type of resources to be acquired, and the methods of acquisition, list at least two (2) aspects of the operational plan that could be affected by intellectual property legal requirements, rights and responsibilities.

10.2 Sam, one of the marketing team members, discussed an idea they have for how to move the heavy pot plants in the marketing team's office with Adrian, one of the maintenance staff. The idea is based on a trolley they made at home some time ago. During work time and using Kingfisher's equipment, tools and materials, they worked together to alter one of the trolleys. The modified trolley worked exactly as hoped during the office relocation, making their job much easier. The marketing person decides to take the sketch and model he made to ABC Tools, one of Kingfisher Garden Centre's suppliers, to see if they are interested in producing it.

To help you answer the questions, refer to the section on intellectual property in your learner guide, section 2.
Further information is available in your course files. Go to your ‘Additional Resources' folder and read ‘Assessment 2B Intellectual property'.

Q1: Based on intellectual property laws, who has the rights to the original idea and potential new invention? Briefly explain why.

Q2: What steps can they take to protect their intellectual property rights and ownership of the invention?

Assessment 3B

In this assessment you are required to do the following:

As with Assessment 1B and 2B, this assessment is based on the organisation Kingfisher Garden Centre. Information about the business is available on the Kingfisher intranet. If there is insufficient information about Kingfisher organisational or operational details to allow you to complete an assessment task to the depth of detail you wish, you may make basic assumptions about Kingfisher's operations.

Any additional details must reflect realistic industry standards, policies and procedures. They must be discussed with your assessor and approved prior to commencing the relevant assessment task. Any assumptions about organisational policies or procedures or operational processes which affect the responses to an assessment task must be listed at the start of your assessment.

You are required to do the following.

Read initial background information and project information provided throughout the assessment in the section and task descriptions.
Access and read all supporting policies and procedures, documentation and templates as listed throughout the assessment.
Complete all tasks in Stages 11 and 12.
Stage 11
requires you to answer questions about monitoring processes
requires you to prepare a report based on the outcomes of monitoring processes
requires you to recommend solutions to a productivity issue
requires you to implement strategies for coaching and mentoring

Stage 12
12.1 requires you to answer questions about managing operational plan documentation

Submit the following assessment materials:
Monitoring report
Responses to all questions

Stage 11 - Monitor performance systems
One of the plan's major goals is that the relocation of the marketing team into their new office must be completed by 14th June. This deadline is rapidly approaching. You are monitoring your progress towards achieving the goal.

11.1 Review the ‘Purchasing report'. The report summarises what office furniture purchases have been delivered and due dates for those still outstanding.
Evaluate the information in the report and compare it against the KPIs and timelines listed in your operational plan developed in Assessment 1B.

Answer the questions.
Q1: Will you achieve the main goal of the office relocation completed by 14th June? Explain why/why not?
Q2: What recommendations (if any) would you make at this time?
11.2 Review the ‘Purchasing budget variance report'.
Q1: Calculate the following information and complete the report below.
Using the information provided in 11.1 in the purchasing report, calculate and enter the ‘actual' cost for each piece of office furniture, then calculate the total $ amount.
Using the variance % formula in your resource, calculate the variance % for each piece of furniture and enter the result in the variance % column, then calculate the total variance %.
Round all variance figures to one decimal place (as shown in examples).
Q2: Which categories in ‘office furniture' are over budget and which are under budget?

Q3: Is the budget for office furniture under or over budget? Is this a favourable or unfavourable result?

Q4: Should these variances be investigated to determine the reason why they are under or over budget? If yes, which categories should be investigated? Explain why.
If no, why is it not necessary to investigate them?

11.3 One of the two maintenance staff you were relying on to assist with setting up the new office and transferring resources from the old office has taken sick leave and will not be available.

Q1: What solution(s) would you recommend or actions would you take to address this issue? Remember to consider workplace health and safety requirements, any costs incurred, capabilities and availability of other members of staff, recruitment options available to the business and your upcoming deadline.

Q2: In this situation, who do you need to negotiate changes to the operational plan with? Select ‘Yes' if you do. Base your response on the information provided throughout this project and Kingfisher's organisational charts. The charts are located in the additional resources on the Student LMS.

Q3: Whom do you need to gain approval from for your recommendations or actions? Select ‘Yes' if you do.

11.4 The new photocopier has arrived and it is a different make, model and format to the marketing team's current machine.

Q1: What strategies would you implement to ensure everyone is able to use the new photocopier safely, effectively and economically?

Q2: Who will participate in these program(s)?

Q3: When will it/they take place?

Q4: Who will deliver the required skills and knowledge during coaching, mentoring or training sessions?

Q5: How can you monitor and evaluate the success of the program(s)?

Stage 12 - Manage documents
Throughout the development and implementation of the operational plan, planning and performance documentation must be managed and filed correctly.

An extract of Kingfisher Garden Centre's document administrative procedures outline how documents should be managed throughout their lifetime. Go to your ‘Additional Resources' folder and read ‘Assessment 3B Administrative procedures - document maintenance'.

12.1 Based on the administrative procedures and your resource, answer the following questions.

Q1: How does the organisational policy and procedures help you manage your documentation?

Q2: Based on the administrative procedures, must operational plans be version controlled?

Q3: What is the purpose of version controlling documents?

Q4: Where must all documentation associated with your operational plan be stored?

Attachment:- Manage Operational Plan.rar