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How do formulate three appropriate retention strategies

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Reference no: EM132748633

A call centre in the Philippines, which is supporting the customer service hotline of a telecommunication company, is experiencing a high staff turnover rate of call centre agents. You are the human resource consultant being engaged to review its retention strategies.

Question 1: What are the likely problem areas that lead to the high staff turnover rate?

Question 2: What are the two proposed methods that you will use to understand the underlying reasons that lead to the high staff turnover rate?

Question 3: How do you formulate three appropriate retention strategies with rationale?

Reference no: EM132748633

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