Reference no: EM133343603
Consumer Behavior: Buying, Having, Being, 8th Canadian edition, pearson education inc.
Question 1. How do consumers form an attitude toward a certain brand according to the multi-attribute Fishbein Model?
(Use an example in describing the model.) (Chapter 7)
Question 2. The Elaboration Likelihood Model (ELM) of persuasion identifies two processes by which promotion communications, such as advertising, can persuade consumers. Using the ELM model, characterize the two paths to persuasion, one in the case consumers are exposed to a low-involvement ad message and the other path when consumers are exposed to a high-involvement ad message. (Chapter 8)
Question 3. Characterize (1) the decision-making process based on brand loyalty and (2) the decision-making process based on inertia. Highlight the key difference between these two processes. (Chapter 9)
Question 4. What is the availability heuristic and its implication in advertising? (Chapter 9)
Question 5. The expectancy disconfirmation model aims to explain how consumer satisfaction/dissatisfaction is formed.
A) Describe what the model says (both quantitatively and verbally) and the marketing implications it has on managing consumer expectations
B) How does this explanation differ from that offered by the performance-only model? (Include quantitative and verbal descriptions of the performance-only model in your answer.) (Chapter 10)
Question 6. Point-of-purchase Advertising International (POPAI) has conducted the Shopper Engagement Study several times in the past 40 years or so. The study measures the percentages of consumer purchases at supermarkets and mass merchandisers that are (1) specifically planned, (2) generally planned, (3) substitute, and (4) unplanned (In-store decision-based purchases = generally planned purchases + substitute purchases + unplanned purchases).
A) Define each of these four purchase categories.
B) What are some notable trends (in the percentages of the different purchase categories) revealed by
the past Shopper Engagement Studies, and what would be the most important marketing implication
of these trends?(Chapter 10)
Question 7. Define the following concepts:
A) Social loafing
B) The risky shift
C) Decision polarization (Chapter 11)