How do banks handle customer lines

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Reference no: EM133370338

Assignment:

Choose the best alternative and test it. Career Application: As a manager of a much-frequented Burger King restaurant, you have a problem. Customers are unhappy with multiple lines for counter service because they don't seem to know where to stand to be the next served. Tempers flare when aggressive customers cut in line, and other customers spend so much time protecting their places in line that they are not ready to order. As the manager, you want to solve this problem. Any new procedures, however, must be approved by a majority of Burger King owners in your district. You know that Burger King's management favors the multiline system because the executives believe that this configuration accommodates higher volumes of customers more quickly than a single-line system does. In addition, customers are turned off when they see a single long line.

1. Where could you gather information? Would it be wise to see what your competitors are doing? How do banks handle customer lines? Amusement parks? Airlines?

2. Evaluate your findings and consider alternatives. What are the pros and cons of each alternative?

Reference no: EM133370338

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