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How did you become aware of the guest dissatisfaction

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Reference no: EM132422788

1. How did you become aware of the guest's dissatisfaction?

2. What was your response?

3. What was the outcome of the interaction?

Attachment:- Building guest loyalty.rar

Attachment:- Service Standards Worksheet.rar

Attachment:- Complaint Handling Worksheet.rar

Reference no: EM132422788

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