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How did they contribute to your enjoyment or disappointment

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Reference no: EM133353100

Reflect on a recent, enjoyable guest experience OR on a disappointing guest experience:

1. What were the significant events, the moments of truth, during each experience?

2. How did they contribute to your enjoyment or disappointment?

3. How do they relate to you managing the guest experience as a future leader in hospitality organizations?

Reference no: EM133353100

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