User Account

All Pages

How did the situation impact delivery each day

Assignment Help HR Management
Reference no: EM131193050

The Customer Feedback Loop - Discussion

Analytics are another tool the company can use if they are using efficient CRM software to aggregate the data generated across and between departments and the customer. Although analytics can be intimidating, by analyzing it in a step by step manner (see the Learning Activity tutorial), it becomes more enlightening and easier to understand.

The customer service manager has asked you to see if you can analyze the data and get back to him tomorrow as to how you might address the situation.

These are the analytics provided to the Customer Service Representatives (CSRs) of a global department store. The company ran a website survey on Monday night through Wednesday. After customers took the survey, they were entitled to a discount coupon on handbags downloadable from the company website.

Checklist:

· Based on these analytics in chart 1 as displayed in thousands, what tools were predominantly used by customers to spread the word each day?

· What would this tell the customer service department as to the best means of getting out the word on promotions for this company and why?

· Why did sales not increase until later based on charts 1 and 2?

· How did the situation impact delivery each day? Why did this happen?

· How can the company use the feedback loop of customer service to address this situation?

200 words

Attachment:- heather_taylor_cash_flow_analysis_1.rar

Reference no: EM131193050

Questions Cloud

Wrote the story for her own satisfaction : Discuss whether or not the three payments are income from personal exertion. Would your answer differ if she wrote the story for her own satisfaction and only decided to sell it later
Describe the principals for a typical cleaning validation : Describe the principals for a typical cleaning validation sequence as listed below
This is for master of healthcare adminstration : For decades now, health information technology has been transforming clinical and business practices in health care. While certain information systems, such as those for billing, are widespread, other valuable applications are taking longer to bec..
What are the advantages to the movie producer : What are the advantages to the movie producer? What are the advantages and disadvantages to the potential funder? Include such concepts as asymmetric information and investment risk.
How did the situation impact delivery each day : What would this tell the customer service department as to the best means of getting out the word on promotions for this company and why?
Understanding of performance management process : Design a set of 10 questions, as a team, to ask a manager from the facility to gain an understanding of performance management process.
How many grams of gold will be required for : An artist's statue has a surface area of 15 ft2. The artist plans to apply a gold plate coating to the statue and wants the coating to be 25 µm thick. How many grams of gold will be required for the
Analyze the security information security : To be able to Analyze the security information security Incident Management process and to develop skills of disaster security trends - to enhance the student knowledge through literature review.
What evidence do you see of global mindset in these managers : What evidence do you see of a global mindset in these managers? List at least three examples of global thinking provided in the video. Referencing the common traits of an MNC described in the text, explain why you think Black Diamond is or is not a m..

Reviews

Write a Review

HR Management Questions & Answers

  Improve problem solving capabilities within organization

Types of teams as to their effectiveness that will improve problem solving capabilities within organizations.

  Influence tactics help in reducing organizations politics

Explain the different types of influence tactics that will be of a help “if adopted” in reducing the organizational politics.

  Report on citigroup''s hr service level agreement

Human Resources or Human Resource Management deals with HR Service Level Agreement. HR Service Level Agreement is an agreement made between the employer and the employee, which states that the employee would work under any client and sometimes any ti..

  A project report on hrm

Human Resource Management as the name suggests, it is a management discipline which deals with the human i.e. the workforce aspect of organizations. Need and practices of HRM are inevitable in present scenario of extreme competition where "Talent War..

  Hrp: recruitment and selection

Recruitment and Selection is the initial ladder of any Human Resource Planning process and contains an immense significance for any organisation.

  A project report on study of statutory complainces

Statutory compliance and its immense knowledge are crucial to be understood in an organization. It contains all the forms, procedures and acts applicable in a company.

  Operant conditioning and Reinforcement

Operant conditioning is a learning process where behaviour is controlled by its consequences. In this process an individual's behaviour can be modified through the use of positive or negative reinforcement.

  Effectiveness of training programs in achieving customers an

The main motive for conducting this research is to provide broad range of research of the literature and their reviews related to training and development and assisting the employees in providing customers satisfaction.

  A critical analysis of hr processes and practices in fedex c

FedEx is illustrious for its novel HR processes and practices that have greatly accounted for its success.

  Integrating culture and diversity in decision making

People in the organization are known as Google where they share common goals and have common vision.

  Impact of employee attrition on people management in organis

Talent management implies recognizing a person's inherent skills, traits, personality and offering him a matching job.

  Labour dissonance at maruti suzuki india limited: a case stu

This Case Study focuses on various issues related to Labour Unrest at Maruti Suzuki India Limited.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

Academics

Major Subjects

Majors

Get In Touch

whatsapp: +1-415-670-9521

Phone: +1-415-670-9521

Email: [email protected]

TERMS & POLICIES

HELP & SUPPORT

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd