User Account

All Pages

How did the situation impact delivery each day

Assignment Help HR Management
Reference no: EM131193050

The Customer Feedback Loop - Discussion

Analytics are another tool the company can use if they are using efficient CRM software to aggregate the data generated across and between departments and the customer. Although analytics can be intimidating, by analyzing it in a step by step manner (see the Learning Activity tutorial), it becomes more enlightening and easier to understand.

The customer service manager has asked you to see if you can analyze the data and get back to him tomorrow as to how you might address the situation.

These are the analytics provided to the Customer Service Representatives (CSRs) of a global department store. The company ran a website survey on Monday night through Wednesday. After customers took the survey, they were entitled to a discount coupon on handbags downloadable from the company website.

Checklist:

· Based on these analytics in chart 1 as displayed in thousands, what tools were predominantly used by customers to spread the word each day?

· What would this tell the customer service department as to the best means of getting out the word on promotions for this company and why?

· Why did sales not increase until later based on charts 1 and 2?

· How did the situation impact delivery each day? Why did this happen?

· How can the company use the feedback loop of customer service to address this situation?

200 words

Attachment:- heather_taylor_cash_flow_analysis_1.rar

Reference no: EM131193050

Questions Cloud

Wrote the story for her own satisfaction : Discuss whether or not the three payments are income from personal exertion. Would your answer differ if she wrote the story for her own satisfaction and only decided to sell it later
Describe the principals for a typical cleaning validation : Describe the principals for a typical cleaning validation sequence as listed below
This is for master of healthcare adminstration : For decades now, health information technology has been transforming clinical and business practices in health care. While certain information systems, such as those for billing, are widespread, other valuable applications are taking longer to bec..
What are the advantages to the movie producer : What are the advantages to the movie producer? What are the advantages and disadvantages to the potential funder? Include such concepts as asymmetric information and investment risk.
How did the situation impact delivery each day : What would this tell the customer service department as to the best means of getting out the word on promotions for this company and why?
Understanding of performance management process : Design a set of 10 questions, as a team, to ask a manager from the facility to gain an understanding of performance management process.
How many grams of gold will be required for : An artist's statue has a surface area of 15 ft2. The artist plans to apply a gold plate coating to the statue and wants the coating to be 25 µm thick. How many grams of gold will be required for the
Analyze the security information security : To be able to Analyze the security information security Incident Management process and to develop skills of disaster security trends - to enhance the student knowledge through literature review.
What evidence do you see of global mindset in these managers : What evidence do you see of a global mindset in these managers? List at least three examples of global thinking provided in the video. Referencing the common traits of an MNC described in the text, explain why you think Black Diamond is or is not a m..

Reviews

Write a Review

HR Management Questions & Answers

  Explain the programs main attributes and how it interfaces

you have just been asked by your supervisor to prepare a recommendation on a new human resource information system hris

  Strategic alliances as a way of exchanging resources

Show the motivation or organizations to form interorganizational linkages and the advantages of strategic alliances as a way of exchanging resources.

  Discuss one possible option that marathon could take to

1. explain one possible option that marathon could take to reduce the time involved in the production process.2.

  Recruiting and selection positive assessment tools to

recruiting and selection positive assessment tools to identify seams between the organization and employees values

  Difference between forecasting and budgeting

What is the difference between forecasting and budgeting? What is the difference between an operating budget and a cash budget?

  Cover online learning or e-leaning and mobile learning

Research Paper Throughout this course and unit, several trends were discussed that may influence the future of training. Pick at least two of these trends and compare them with the traditional methods of delivering a training program using skilled an..

  Comprised of seven slides

You will create a PowerPoint presentation which will be comprised of seven slides. That will cover the areas listed below. Be sure to explain how you look at:

  Recruitment and staffingidentify two current issues about

recruitment and staffingidentify two current issues about the role and value of credit and criminal background check

  Most common hrd activities found in organizations

Why is management development one of the most common HRD activities found in organizations today and Do you think in the future it will become even more important or less?

  Department of labor provides to employers or employees

You are a High school Counselor and you have just been asked to prepare a presentation outlining 5 services that the Department of Labor offers to employers and employees for your staff. Visit the Department of Labor Web site in your state. Discus..

  How might you communicate differently in the future?

How might you communicate differently in the future?

  Arrange of medium-large trucks from overseas supplier

After 12 years in business focusing on forklifts and small trucks JKL has been offered sales rights to arrange of medium and large trucks from an overseas supplier.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

Academics

Major Subjects

Majors

Get In Touch

whatsapp: +1-415-670-9521

Phone: +1-415-670-9521

Email: [email protected]

TERMS & POLICIES

HELP & SUPPORT

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd