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How did the quality concern affect customer satisfaction

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Reference no: EM133506667

Question

Find a recent example (within the last three months) of a company that has dealt with the impact of poor quality.

- Summarize the situation.

- Which one (or more) of the nine (9) dimensions of quality was/were impacted?

- How did the company respond?

- How did the quality concern affect customer satisfaction?

- Would you respond the same? Why?

- Or would you respond differently? Why?

Reference no: EM133506667

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