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1. What was the challenge faced by the customers who wished to getting their cars serviced in distributor workshops? Why?
2. How did the distributor overcome the challenge? Highlight and explain the improvements made by the distributor.
3. How did DHL manage the cost of manpower in view of changing workloads in the warehouse?
4. What were the benefits for the distributor business after award of contract to DHL?
5. Which element of the 4 Ps of Marketing was addressed by DHL? Explain
6.What factors are considered to decide location of a warehouse in a logistics operation? Why?
7. Explain the concept of multiskilling in a modern business enterprise. Why is it so important?
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