How customer satisfaction should drive success

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Reference no: EM132935439

Question

Take a look at each one to see how customer satisfaction should drive success.

Requirements - If you define the requirements and deliver on all of them, but the customer does not want those requirements, did you succeed?

Budget - If you perform the project under budget, but the price of the product is higher than what customers are willing to pay, did you succeed?

Timeframe - If you complete the project in your timeframe, but you are 9 months late to market with your product and another company is already dominating the market with the product you just delivered, did you succeed?

Quality - If the quality of the product delivered exceeds your internal standards, but the customer expected more, did you succeed?

Reference no: EM132935439

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