How cultural group differences could have been solved

Reference no: EM133218923

Assignment:

'Clash of cards' - Canadian supervisor vs. European team leader

Background:

• An American corporation with headquarter in Canada hired a European team leader for their team in Italy. The general leadership was based in Canada.

Issues:

• The supervisor in Canada expected from the European team leader 24/7 availability, instant answering of emails, giving all instructions first priority and daily reporting.

• Most instructions were given via email. The communication style was directly covered in indirect politeness with veiled power threats.

• The European team leader replied according to her own priorities at hand and required autonomy and discretion to complete the tasks.

• Diagnosis:

• Clash of the following dimensions, among others: Autonomy and Trust vs. Command and Control Working culture. Direct vs. Indirect communication.

• Expecting only 'Yes' vs. the assertiveness to say 'No'.

• Avoidance of conflict through competitive behaviour vs. constructive conflict through collaboration and accommodating.

Questions:

1. Evaluate how cultural group differences could have been solved. Propose 3 suggestions.

2. What cultural patterns each party was following?

Reference no: EM133218923

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