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How could turn a negative product launch into a positive

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Reference no: EM132426148

The purpose of this discussion is to show service examples of how one company did it wrong but also demonstrate how another got it right.

Service Quality

  • Recall the last time you had an unsatisfactory encounter with a service provider. Given the dimensions of service quality, exactly where were the negative gaps between expectations and the actual service? Next, contrast the unsatisfactory experience with a positive one.

Discussion TopicTask: Technology service for your business

  • What would happen if you had a small tablet start-up business and you only had one person on call for service issues? How could you turn a negative product launch into a positive experience using social media? Any ideas?

Reference no: EM132426148

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