How could the article and the onet profile be used

Reference no: EM133381583

Case: An article titled "The customer service agent" by Alex Frangos that was published in the Wall Street Journal and can be accessed

Read this article and then go to O*Net Online and search for customer service agent in the 'Occupational Quick Search' (hint: O*Net may not use that job title so you should find a profile with a comparable job title.)

Question 1: Is there information in the article that gives you information about the job not included in the O*Net profile? Explain.

Question 2. The article was written in 2001 and the O*Net profile was based on more recent data. Based on a comparison of the article and the O*Net profile, how has this job changed since 2001.

Question 3. How could the article and the O*Net profile be used to manage compensation in an organization with customer service agents?

Reference no: EM133381583

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