How could the article and the onet profile be used

Assignment Help HR Management

Reference no: EM133381583

Case: An article titled "The customer service agent" by Alex Frangos that was published in the Wall Street Journal and can be accessed

Read this article and then go to O*Net Online and search for customer service agent in the 'Occupational Quick Search' (hint: O*Net may not use that job title so you should find a profile with a comparable job title.)

Question 1: Is there information in the article that gives you information about the job not included in the O*Net profile? Explain.

Question 2. The article was written in 2001 and the O*Net profile was based on more recent data. Based on a comparison of the article and the O*Net profile, how has this job changed since 2001.

Question 3. How could the article and the O*Net profile be used to manage compensation in an organization with customer service agents?

Reference no: EM133381583

Questions Cloud

How you will describe the key functions involved in managing : Read Ch-20 "Personal Selling and Sales Management" from the text book- Dhruv Grewal and Michael Levy (2022) "Marketing" (8th Edition). McGraw-Hill Education.

What is the utilization of the first workstation in a push : A production process has three workstations. The first workstation has a capacity of 125 units per hour, the second workstation has a capacity of 115 units per

Define the term organizational career management : Do you think that the organisation is solely responsible for the career management of its employees? Briefly define the term organizational career management

Identify what you consider greatest opportunity for amazon : Identify what you consider the greatest opportunity for Amazon. Why do you believe the opportunity to be the greatest? Support your justification with

How could the article and the onet profile be used : How could the article and the ONet profile be used to manage compensation in an organization with customer service agents

Describe one piece of information about yourself : Which Organizational Behaviour topic or Course Learning Outcome (state the number) is most important topic to you, and explain how will you use this information

How the methods may be used to improve organizational : how the methods may be used to improve organizational effectiveness. Choose one method to review and improve upon a process within a healthcare organization

What method would you use to confirm your authority : What method would you use to confirm your authority to present information for your organisation?

What other research design options would you recommend : what other research design options would you recommend to help JP Morgan reach their objectives? What informs your answer?

User Account

All Pages