How could customers like the one at the auto dealer avoid

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Re-read the opening vignette in this chapter. The car salesperson attempted to apply five different behavioral compliance techniques discussed in the chapter. Imagine that you are the manager of that auto dealer and you are observing the salesperson's attempts to persuade the customer. Your Challenge:

Question 1. Evaluate each of the five influence techniques attempted by the salesperson. Which technique do you think was most effective? Which technique was most important in generating revenue for the dealer?

Question 2. What could the auto dealer do to reduce the customer's cognitive dissonance relating to the purchase?

Question 3. How could customers like the one at the auto dealer avoid being persuaded by behavioral compliance techniques?

Reference no: EM132659274

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